Katerina Lee Skin ships all orders within Australia using Australia Post (AusPost) to ensure reliable and timely delivery. Please review our shipping policy below.

 

1. Processing Time

    •    Orders are processed within [1-4] business days (excluding weekends and public holidays).

    •    You will receive a confirmation email with tracking details once your order is dispatched.

 

2. Shipping Methods & Delivery Times

 

We offer the following shipping options via Australia Post:

 

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Standard Shipping

[1-4] business days

$10.00 or free over $150

Express Shipping

[1-2] business days

$14.00

 

Delivery times may vary depending on your location and external factors (e.g., weather, peak seasons, or postal delays).

 

3. Shipping Areas

 

We ship to all states and territories in Australia, including:

    •    New South Wales

    •    Victoria

    •    Queensland

    •    Western Australia

    •    South Australia

    •    Tasmania

    •    Northern Territory

    •    Australian Capital Territory

 

4. Tracking Your Order

    •    Once your order has been shipped, you will receive a tracking number via email.

    •    You can track your order on the Australia Post website: https://auspost.com.au/mypost/track

 

5. Shipping Delays & Issues

    •    We are not responsible for delays caused by Australia Post, but we will assist in tracking and resolving any issues.

    •    If your order is lost or damaged in transit, please contact us at katerinaleeskin@gmail.com within [14] days of the expected delivery date.

 

6. Incorrect Shipping Information

    •    Please ensure your shipping address is correct at checkout.

    •    If an order is returned due to an incorrect address, additional shipping charges may apply.

 

7. Returns & Refunds

    •    If your order arrives damaged or incorrect, please contact us at katerinaleeskin@gmail.com

 

8. Contact Us

 

For any shipping-related inquiries, reach out to:

Email: katerinaleeskin@gmail.com

Phone: 0422 582 861 

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